Bitter End Coffee House

tworkn616 2 months ago

I debated leaving a one star and saying it’s horrible just so too many people don’t go here 😉 special place! Max level charm and character, chill, great vibes. Or maybe it sucks and you should just go to the big corporate coffee place who knows One night a couple yrs back I was there and they ran out of ice and couldn’t make my drink, well.. right up until one of the workers literally ran down to the party store to get ice. Love it.

Alyse 3 months ago

Amazing Coffee!!! Huge selection of Torani flavors to choose from and tons and tons of drinks on the menu! Very cozy atmosphere, however the location is small and easy to miss if you aren’t looking for it. Also to note that it is extremely understaffed so expect to wait in a line. I had the most amazing iced latte ever there though and I love that they give the option to make any of there signature fun flavored lattes skinny! (My order was an iced latte with 2 pumps brown sugar/cinnamon sugar free syrups, 1 pump vanilla sugar free syrup, and 1 pump caramel sugar free syrup, with cinnamon on top. It was to DIE for!)

ann uwu (ann.lu_star) 5 months ago

Absolutely horrible and terrible customer service. The way they treat people is extremely rude. Just the way they treated me and my friend. We went inside and sat down after a couple of minutes, they started profiling us. And questioning us on whether we were going to order. mind you, we were making ourselves comfortable before we could order, and I had been a previous customer. They didn't come with this kind of energy to anyone else in there. And i've noticed other people have shared similar stories of not being treated well, i've worked in similar jobs, and it 's really not that difficult to treat people with kindness and human decency. the way they talk to you, you can tell these people, don't want you there, moreover, the food and drinks are horrible and not even worth the stress. If I was even getting my money's worth, maybe I would have justified that sort of behavior. but a two year old could make better drinks. Do not recommend don't eat here. Save your money and go next door to Midnight Express, they have way better service and food.

Shaloria Mitchell 5 months ago

I was excited to finally visit this establishment and meet friends for a quick business discussion. Upon arriving, no one was at the register, so I sat down planning to order shortly. I wasn’t aware of the 10-minute ordering policy. When a staff member approached us, the rule was communicated in a rude and unwelcoming way. I understand policies, but delivery matters. A little kindness and professionalism goes a long way. We chose to leave and went to Eden Cafe instead, where we enjoyed great drinks, fresh bakery items, and excellent customer service. Respect and professionalism should always be at the forefront of customer interactions. You never know who someone is or who they may be connected to, and first impressions matter.

Harshitha Achanta 9 months ago

Bitter End is such a perfect late-night hangout, especially for midnight owls or a group of friends who just want to meet up for coffee and good conversation. One of the biggest plus points is that it’s open 24/7, which is amazing because most places in Grand Rapids close by 11. We tried a hot white chocolate mocha and a cold mocha both were a bit too sweet for our taste, but still enjoyable. Their croissants, though, are my absolute favorite, and the staff are incredibly sweet and friendly. Overall, this is my top go-to spot to hang out with friends after midnight. Highly recommend for late-night coffee vibes! ✨